Privacy Policy

Introduction

This Privacy Policy applies to lexi.fyneura.com and all related services owned and operated by Fy Neura, LLC (sometimes referred to as “Company”, “we”, “us”, or “our”). This Policy describes how we collect, use, and protect your personal information when you use our AI voice-powered debt settlement services.

Agreement to this Policy: By using Lexi, you consent to this Privacy Policy, including our use and disclosure of information about you as described herein.

Information We Collect

We collect the following personal information from you:

• Contact Information: name, email address, mailing address, phone number
• Financial Information: debt amounts, creditor information, account numbers, income details
• Voice Data: recordings of your conversations with Lexi for service improvement and compliance
• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: how you interact with our services, features used, time spent

How We Use Your Information

We use your information to:

• Provide and improve our AI-powered debt settlement services
• Communicate with creditors on your behalf
• Process transactions and manage your escrow account
• Send you service updates and important notifications
• Comply with legal obligations and regulatory requirements
• Improve our AI voice technology and user experience
• Detect and prevent fraud

Voice Recording Disclosure

Important: All voice interactions with Lexi may be recorded and stored for quality assurance, training purposes, and compliance with regulatory requirements. By using our voice services, you consent to this recording. Voice data is encrypted in transit and at rest using industry-standard 256-bit encryption.

Information Sharing

We will share your personal information with third parties only in the following circumstances:

• Creditors: To negotiate debt settlements on your behalf
• Service Providers: Including payment processors, escrow account managers, and cloud infrastructure providers
• Legal Requirements: When required by law, subpoena, court order, or regulatory request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement industry-standard security measures to protect your personal information, including:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing
• Multi-factor authentication for account access
• FDIC-insured escrow accounts for your funds

Your Rights and Choices

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt-out of marketing communications
• Request a copy of your data in a portable format

To exercise these rights, contact us at privacy@fyneura.com

Data Retention

We retain your information for as long as your account is active or as needed to provide services. We also retain information as necessary to comply with legal obligations (typically 7 years for financial records), resolve disputes, and enforce our agreements.

California Privacy Notice (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information we collect, use, and disclose
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To submit a CCPA request, email ccpa@fyneura.com

Nevada Privacy Notice

Nevada residents may request to be placed on our internal Do Not Call list by contacting us at privacy@fyneura.com. For additional assistance, contact the Nevada Attorney General's office at 702-486-3132.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or our data practices, contact us: